Where is the hole for that

Just had to share part of the best conversation from today:

My wifi was out,  AGAIN. (RCN and I have been at odds since March. 5 good years, and now every other week it dies at 3am.) So I called to speak with yet another agent. After reading my file (which, ha ha,  takes a WHILE), she asks about my network and such. Once I've described the problem,  no wifi,  she suggests plugging everything in directly to the modem. Much better. Just hardwire it.

Run an ethernet cable from a smartphone to the modem.

Her actual suggestion.

I couldn't even respond to that.

It's like people who don't understand why we can't build steps or an elevator to the moon.